Respond to the following questions (Responses should be 2-3 paragraphs per question)
1. Is Zappos a mechanistic or organic organization? How so?
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Write My Essay For Me2. From the perspective of authority, is Zappos more centralized or decentralized? Specify characteristics of the firm to support your answer.
3. Explain how the move to a self-managed, self-organized structure from a hierarchical structure was a form of reengineering.
4. Can Zappos be characterized as a learning organization? Why or why not?
5. How has Zappos used job enrichment to its advantage?
6. How do self-managed work teams factor into the new structure of Zappos?
7. Explain the role of organizational culture at Zappos. Can it be characterized as strong or weak?
8. How did strategic planning factor into Zappos CEO Tony Hsieh’s decision to move to a new organizational structure? What explanation can you offer for the change considering Zappos’ continued success in its previous structure?
9. Search online for updates on Zappos’ structural transition. Using the information in the case and the updates you find online, how have the firm’s employees responded to this change? Use the four stages of the change process to explain how people tend to react to change.
SAMPLE SOLUTION
Is Zappos a mechanistic or organic organization? How so?
Zappos is an organic organization. The organization has unique characteristics such as having horizontal communication process, decentralization, and informal participation in decision-making. Zappos used to operate using mechanical structure whereby the management used to be centralized with senior management having the authority to make all strategic and operational decisions in the company. However, due to stiff competition, desire to increase market share, and need to enhance efficiency, the company adopted a new management strategy that was more organic and focused on decentralization of major operations. The company adjusted to a position that tolerated horizontal form of communication, which is basically one of the distinguishing characteristics of an organic organization. Since then, the company ceased to have formalized and structured management systems allowing its employees to take part in the management by making their own…
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